Customer Support

Welcome to our Customer Support page! We're here to assist you with any questions or concerns.

Our team is committed to providing prompt solutions. Don't hesitate to reach out!

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FAQ

Frequently Asked Questions

What products do you sell?

We offer a range of healthy, organic turmeric-based drinks designed to support wellness and boost immunity. Our products include turmeric and ginger teas known for their health-boosting properties and rich, soothing flavors.
Where are your products made?

Our products are proudly made in the Philippines, using locally sourced ingredients to ensure freshness and quality.
How do I know if a product is in stock?

You can check the product's availability on our website. If a product is out of stock, it will be indicated on the product page. Additionally, you can contact our customer support for real-time stock updates.
Do you offer product samples or trial sizes?

We do not offer product samples or trial sizes. However, please be assured that all our products are crafted from high-quality ingredients.
Can I modify or cancel my order after it’s been placed?

Once an order has been placed, modifications or cancellations may not be possible. Please contact our customer support for assistance and further guidance.
Where do you ship you products?

BRICS VENTURES offers shipping services to various locations worldwide, ensuring that customers can receive their orders conveniently.
Where do you ship?

We currently ship to locations within the Philippines. For international shipping inquiries, please contact our customer support for assistance.
How long does shipping take?

Our standard shipping within the Philippines usually takes 3-5 business days. For more specific delivery estimates or international shipping, please reach out to our customer support team.
What payment methods do you accept?

We accept payments through PayPal and offline methods. For more details on payment options, feel free to contact our customer support team.
Can I return or exchange a product?

We do not offer returns or exchanges. Rest assured, all items are meticulously packed and in excellent condition.
What if my product arrives damaged or defective?

If your product arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring your satisfaction.
What if my product arrives damaged or defective?

If your product arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring your satisfaction.